Hand & LockHeritage retailShopify speed, access, and search fixes
The Hand & Lock store had become slow as apps, scripts, styles, and large images piled up.
ForHand & Lock, Emporium Embroidery
Ongoing care
Maintenance, fixes and improvements from the people who know your site, with a direct line when you need us.
Who it's for Draft
Who it's for
Businesses whose shop is live and needs looking after: updates, fixes, small improvements and a quick answer when something goes wrong.
Usually sites we have built. If someone else built yours, we will look at it first and tell you honestly whether we can take it on.
The problem Draft
What usually goes wrong
Many agencies are good at launching sites and less good at answering the phone afterwards. Updates slip, small problems grow, and the person who knew how it worked has moved on.
With PoleBrand, the people who built your site look after it. When you get in touch, you speak directly to the people looking after your site.
What's included Draft
What's included
Always just a call away, in specifics.
A direct line
A named contact and a phone number that reaches the people who built your site. No account managers, no ticket queues.
Updates and security
Platform, theme and app updates kept current, and security issues dealt with.
Fixes
When something breaks, it is fixed by people who already know the code.
Improvements
Small changes and new features, planned with you as the business grows.
Speed and search
Pages kept fast and readable as products and content grow, as we do for Hand & Lock.
Urgent problems are picked up the same working day. Routine requests are normally answered within one working day. Each month covers routine updates, security checks, fixes and an agreed allowance for small improvements. Anything larger is discussed and priced before we start.
Fixed scope, fixed price
How a project runs
Talk
Tell us what isn't working. We'll say plainly whether we can help.
Plan
A fixed scope and a fixed price, agreed before any work starts.
Build
We build, test and launch, protecting your sales and search rankings.
Stay
We look after it afterwards, and we're only ever a phone call away.
PoleBrand is a small, hands-on team. When you get in touch, you speak directly to the people looking after your site. No account managers, no ticket queues, and fixed prices agreed before we start.
020 3911 0335What it costs Draft
Fixed scope, fixed price.
Care is a monthly arrangement with a fixed price, agreed up front.
Ongoing care starts from £750 a month.
Work
What this looks like for the businesses we do it for.
Hand & LockHeritage retail
CUSTOM EMBROIDERED PATCHES MADE IN THE UKFrom one-off designs to large production runs, we manufacture high-quality embroidered patches, badges and cap embroidery with fast turnaround times and nationwide delivery.
UK Made
Free Artwork Proof
Fast Turnaround
No Minimum Order
Bulk Discounts AvailableMagento rescue, Shopify migration, custom B2B quotation system, UX, SEO foundations and digital infrastructure.
A complex Magento installation had become a liability, then suffered a serious security compromise in April 2026.
Questions Draft
Common questions
Will we speak to the people who built our site?
Yes. PoleBrand is a small, hands-on team. When you get in touch, you speak directly to the people looking after your site.
Can you look after a site someone else built?
Often, yes. We look at it first and tell you honestly what state it is in and whether we can take it on.
How quickly do you respond?
Urgent problems are picked up the same working day. Routine requests are normally answered within one working day.
What does care cost?
Ongoing care starts from £750 a month, with the exact price agreed around the level of support your site needs.
Tell us what's holding your business back.
A slow shop, a hacked store, a process that still runs on spreadsheets. Tell us what it is and we will give you a straight answer.
Talk to us
or call 020 3911 0335