Hand & LockHeritage retailShopify speed, access, and search fixes
The Hand & Lock store had become slow as apps, scripts, styles, and large images piled up.
ForHand & Lock, Emporium Embroidery, NameDroppers
Apps and bespoke tools
Quoting systems, mobile apps and archives, built around the way your business really works. AI where it genuinely helps.
Who it's for Draft
Who it's for
Product businesses with a job that lives in spreadsheets, email and people's heads: quoting, configuring, teaching, keeping records.
Most of what we build sits next to the shop and makes it work better.
The problem Draft
What usually goes wrong
Off-the-shelf software is built for the average business, and makers rarely are. A quote for embroidered workwear depends on stitches, placements and quantities. A heritage brand's archive goes back centuries.
When the tool does not fit, the team works around it, and that costs time and orders.
What's included Draft
What we build
Tools built around the way your business really works. AI where it genuinely helps.
Quoting systems
Quick, accurate quotes for made-to-order work. We built one for Emporium Embroidery's factory floor and a quoting tool for NameDroppers.
Configurators
Let customers build a product online and see what they will get before they order.
Mobile apps
iOS and Android apps, like the embroidery school with live courses we are building for Hand & Lock.
Digital archives
A company's history and work, recorded and searchable, like the Hand & Lock archive now in development.
AI, described plainly
Used where it makes a job faster or better. The Hand & Lock archive will power Ask Bunty, their AI guide.
Tools that talk to each other
Your shop, stock, CRM and inbox linked, so information is entered once.
Most bespoke tools take 8–16 weeks once the scope is agreed. Larger apps and systems are usually built in stages and can take longer.
Fixed scope, fixed price
How a project runs
Talk
Tell us what isn't working. We'll say plainly whether we can help.
Plan
A fixed scope and a fixed price, agreed before any work starts.
Build
We build, test and launch, protecting your sales and search rankings.
Stay
We look after it afterwards, and we're only ever a phone call away.
PoleBrand is a father-and-son business. When you ring, you speak to the people who built your site. No account managers, no ticket queues, and fixed prices agreed before we start.
020 3911 0335What it costs Draft
Fixed scope, fixed price.
Every tool has a fixed scope and a fixed price, agreed before any work starts.
For something new, we start with system scoping: a short piece of work to map how the job happens today and what the tool must do.
System scoping starts from £2,500. Bespoke tools and applications typically start from £10,000.
Work
What this looks like for the businesses we do it for.
Hand & LockHeritage retail
CUSTOM EMBROIDERED PATCHES MADE IN THE UKFrom one-off designs to large production runs, we manufacture high-quality embroidered patches, badges and cap embroidery with fast turnaround times and nationwide delivery.
UK Made
Free Artwork Proof
Fast Turnaround
No Minimum Order
Bulk Discounts AvailableMagento rescue, Shopify migration, custom B2B quotation system, UX, SEO foundations and digital infrastructure.
A complex Magento installation had become a liability, then suffered a serious security compromise in April 2026.
NameDroppers EmbroideryBranded workwearRebuilt site with a garment customiser, quote engine, and bundle offers
A costly WooCommerce site had produced no online orders since launch. We rebuilt the entire customer journey around a bespoke garment quotation engine — and the enquiries started coming in.
Questions Draft
Common questions
Do we need AI?
Often not. We only suggest it where it makes a job faster or better, and we explain plainly what it does.
Can a tool work with our Shopify store?
Yes. Most of what we build sits beside a shop: quoting tools, configurators and apps that use the same products and customers.
Can you build apps for iOS and Android?
Yes. We are building Hand & Lock's embroidery school app, with live courses, for both.
How do you scope something that does not exist yet?
We map how the work is done today, find the slow and error-prone steps, and agree what the first version must do. Then we fix the scope and the price.
Further reading
Longer notes on the tools and systems behind this service.
- AI systemsAI that helps your team reply, sort, write and move faster.
- AI lead responseReply to new leads fast, sort them well and send them to the right person.
- AI content engineTurn one good talk into clear content your team can use.
- AI visibilityHelp AI tools find, read and trust your business.
- Workflow audit / find the blockFind where work gets slow, stuck or lost.
- System scoping / make the planKnow what to build before you pay to build it.
- System build / build and run itWe link your tools and make the plan work.
Tell us what's holding your business back.
A slow shop, a hacked store, a process that still runs on spreadsheets. Tell us what it is and we will give you a straight answer.
Talk to us
or call 020 3911 0335